About STI

Since 2001, Service-Technique Industrielle has been developing and implementing all the skills required for laundry, dry-cleaning and laundry equipment in Martinique.

COMPANY HISTORY

Industrial expertise for linen care in Martinique

Since its creation in 2001, SARL Service-Technique Industrielle has developed solid expertise in laundry and dry-cleaning equipment.

Specializing in the maintenance, upkeep, installation and repair of professional machine fleets, STI provides long-term support to those involved in linen care in Martinique, guaranteeing a responsive, reliable service adapted to the region's constraints.

The Industrial Technical Services team comprises a manager, an administrative assistant and a technician specialized in the maintenance and repair of laundry and dry-cleaning equipment.

The company also has two fully-equipped service vehicles, enabling fast, efficient repairs throughout the country.

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OUR EXPERTISE

A trusted partner for linen care and maintenance

Service-Technique Industrielle specializes in the maintenance, upkeep, installation and repair of laundry equipment, and supports its customers with recognized technical expertise and an acute sense of service.

Our mission is to guarantee the performance, durability and availability of your machinery, while minimizing business interruptions through fast, efficient interventions.

We're ready to support you.

Thanks to a rigorous organization, proven technical expertise and a perfect understanding of the constraints of the Martinique region, STI offers reliable, responsive and long-term support for the management of your equipment.

technical expertise
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OUR VALUES

A corporate culture based on technology, quality and service

Service-Technique Industrielle is committed to professionalism and efficiency in order to guarantee and apply the prime directive of its existence: to offer customers in Martinique a solution combining quality service with industrial technique in the management of their professional equipment.

To achieve this, the company is committed to the corporate values and culture that will make STI the number one company in the local linen care market.

Reliability

«Keeping our commitments, every day.»
When it comes to linen care, equipment availability and performance are crucial.

Expertise

«Mastering our business to provide better support.»
Our company has positioned itself as a benchmark technical partner, able to advise, install and repair with a high level of expertise.

Proximity

«Being close to our customers, everywhere and all the time.»
In the linen treatment sector, human and geographic proximity makes all the difference. At STI, our technical department is always ready to listen to our customers, and to build lasting relationships with them, a sign of our strong position in the French West Indies.

Liability

«Sustainable action for our customers and the planet.»
The environmental dimension is becoming increasingly important: water and energy savings, waste management, machine longevity. Service-Technique Industrielle is committed to an eco-responsible approach, while raising awareness among its customers.

Innovation

«Continuously improving our solutions and practices.»
Laundry technologies are constantly evolving (connectivity, energy efficiency, automation). We're constantly striving to offer modern, high-performance solutions.

Team spirit

«Together, we make a difference.»
Technical, administrative and commercial activities are based on strong collaboration between our staff members. This value reflects the solidarity, cooperation and mutual respect within our company.

Sense of service

«Serve with care, as with our own laundry.»
A simple but central value: customer satisfaction is at the heart of our business. We have made a promise to express our professionalism, our benevolence and our quest for quality in each and every one of our interventions.

Our objectives

Clear objectives to serve our customers

We work to bring durable, high-performance products to market, while ensuring optimum expertise in terms of service and advice. With this in mind, Service-Technique strives to meet ever more demanding objectives, putting the customer at the heart of all our decisions.

Reaching a 48-hour response rate all over the country
Maintain a customer satisfaction rate > 95% on technical interventions
Set up a systematic preventive monitoring installations to reduce breakdowns
Set up regular customer follow-up visits to anticipate needs
Develop a range of maintenance contracts tailored to customers' needs
Promote energy-efficient, low-water consumption equipment to raise customer awareness of sustainable development.
Reduce travel-related emissions by optimizing our technical routes
Implement a recycling program for parts and packaging
How to find us

Our geographical position

The company is located in Fort-de-France, the capital and most dynamic commune of the island of Martinique. Our proximity to the various industrial zones and to the economic heart of the island facilitates our work and ensures fast response times for our customers.

Our main catchment area is Martinique, but we also operate in Guadeloupe and French Guiana.

Our partners

A network of trusted partners

STI has a network of solid partners who have shared our vision for 24 years: to offer state-of-the-art equipment and after-sales maintenance in the linen care sector. Together, we intend to achieve this goal.

Electrolux Professional

For over 100 years, Electrolux has been designing innovative, high-performance solutions to improve your everyday life.

As a world leader in household appliances, the brand offers a range of appliances combining energy efficiency, elegant design and advanced technology.

Its commitment to sustainable innovation and performance is reflected in products that make your daily life easier while respecting the environment. Electrolux stands out for the quality of its products, designed to meet the needs of both private individuals and professionals.

With Electrolux, excellence is at the heart of every creation, for an experience of comfort and simplicity in your everyday life.

Tintolav

Sector manufacturer of detergents, softeners for professional and private customers, laundry, cleaning and maintenance of floors and dishes.

Tintolav is a leader in the detergents sector for both professional and domestic use:

For fifty years, Tintolav has been contributing to the development of the sector thanks to the experience it has acquired, its solid, reliable organization and the high quality standards to which it adheres. In addition to supplying products, our aim is to provide solutions that enable our customers to confirm and expand their business.

LM Control

LM Control is a major player in the field of electronic payment solutions and self-service kiosks.

With over 40 years' experience, LM Control relies on a team of over 100 employees at two sites in Jonage and Meyzieu. We are committed to providing high-quality solutions, backed by solid technical expertise and exceptional customer service.

LM Control is a major player in the field of electronic payment solutions and self-service kiosks. We specialize in the design, manufacture and support of advanced technologies to improve transaction efficiency and user experience in a variety of commercial environments.

Bieffe Farinelli

Specialized in the production of steam ironing and cleaning machines.

Bieffe was founded in 1988 by Luciano Farinelli. Over the decades, the company has specialized in the production of steam ironing and cleaning machines.

Complete solutions for your laundry equipment

Specialists in the maintenance, servicing and installation of your laundry machines in Martinique, STI is a trusted partner in the linen care sector. We guarantee a responsive and long-lasting service.

Rapid Repair and Expertise

Our technicians intervene quickly, with a high level of technical expertise, to limit any interruption to your business.

Preventive Maintenance Contract

To ensure the continuity and optimum performance of their activities, our customers have access to preventive maintenance contracts with a guaranteed duration of three years.

Customized equipment sales and installation

STI selects equipment from the best European manufacturers to guarantee reliability and performance. Our technicians are there to support you and ensure rigorous installation.
OUR EXPERTISE

We help you guarantee business continuity

In the laundry care sector, a machine at a standstill immediately leads to operating losses and organizational constraints. STI supports its customers in limiting downtime, securing installations and ensuring the long-term performance of laundry and dry-cleaning equipment.

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Preventive maintenance contracts
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Thanks to proven technical expertise, rapid on-site intervention and tailored maintenance solutions, STI enables professionals and local authorities to work with complete peace of mind.

Would you like a personalized quote or to find out more?

Contact us now to a free audit of your plant. Your machinery deserves a trusted partner.